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ORDERING

There is no need to register to make purchases from LumiDesigns.com online store. You can place your orders right away. First, choose your currency from the left column. Following that, browse through the jewellery selection and add your purchases to the cart. After having added all desired jewellery, you can check the contents of the cart by clicking on „Shopping cart“. Once you have verified the contents of the cart, press „Checkout“ and select your country and delivery method. Also, select how would you like to pay for the purchase. When all required fields are completed, press „Continue“. Then fill in your personal details and address, and press „Submit“. Please make sure you have entered a correct e-mail address as you will be getting an order confirmation on your e-mail where you will find details for making the payment.

 

MAKING THE PAYMENT

You can either pay directly to the bank account (Swedbank EE232200221049263124) or use PayPal. After receiving the payment, your purchases will ship out within 3 business days. If you choose an advance payment but we haven’t received it within 3 days, we will have to cancel the order.

Please note: For customers using credit cards, the only option currently is to pay through their PayPal accounts (via weblink on checkout). However, in the future, an option to make a direct credit card payment will appear as well.

 

ESTONIAN ORDERS

Please note that delivery may take up to 14 days! Shipping costs are the following:
Registered mail: 3.00 EUR
Pick-up (special arrangement): 10.00 EUR

If you haven’t received your package within 14 business days, please contact us immediately!

 

INTERNATIONAL ORDERS

Shipping costs 7 EUR and your package will be delivered by air .
If you haven’t received your package within 30 business days, please contact us immediately!

 

WARRANTY

You have the right to return the purchase within 14 days. No explanation is required – just send us an e-mail with relevant details and return the jewellery. The jewellery must be unused and in original packaging. We shall refund your payment withing 14 days of receiving the goods. Unfortunately we can not refund shipping and collection costs.

Should there be a defect on your jewellery that significantly decreases its value, we shall, upon agreement, offer a refund, fix the defective piece or offer an exchange.

 


Should you, for any reason, not be able to complete your purchase online, you can always forward your request through e-mail: ene@lumidesigns.com.